Printing Your First Label

This guide walks you through printing your first label — from scanning a product to a finished printed label.

Prerequisites

• Your device is paired with your branch
• Your product catalogue has at least one product with allergens set
• The label roll is loaded in the device

Step 1: Load the Label Roll

1. Open the label compartment at the back of the device
2. Insert the label roll with the paper feeding under the roll
3. Pull the paper through until it exits the print slot
4. Close the compartment

Step 2: Print a Label

Option A — Scan a Barcode

1. On the device, tap Scan on the home screen
2. Point the barcode scanner at the product barcode
3. When the product is recognised, it opens in the label print screen

Option B — Search Manually

1. On the device, tap New Label
2. Use the search bar to find the product by name
3. Tap the product to open it in the label print screen

Step 3: Confirm and Print

1. The label preview shows the product name, allergens, and use-by date
2. Check that allergens are correct
3. Tap Print
4. The label prints in seconds

What Appears on the Label

Every label includes:

• Product name
• All allergens (bold, all 14 UK allergens listed if present)
• Use-by date (auto-calculated from the product’s use-by period)
• QR code (for traceability)
• Branch name (for multi-location operations)
• Print timestamp

Troubleshooting

Issue	Solution
Nothing prints	Check the label roll is loaded correctly; restart the device
Allergens missing	Check the product has allergens set in the dashboard
Use-by date wrong	Verify the product’s use-by period in the dashboard
Scanner not working	Clean the scanner lens; ensure the barcode is not damaged