Requests

The Requests page is where managers review and approve requests submitted from devices. There are two types of requests: product requests and clearance requests.

Access

Go to Requests in the sidebar. A badge shows the count of pending requests needing your review.

Product Requests

When a staff member requests a new product or a product change from the device, it appears here with status Pending. Tap on a request to review the details and approve or reject it.

| Status | Meaning | |--------|---------| | Pending | Awaiting manager approval | | Approved | Product created or updated, ready to print | | Rejected | Request declined |

Each product request card shows:

• Product name (proposed)
• Expiry period (e.g. “Exp: after 4h”)
• Status badge
• Image (if a photo was attached from the device)

Clearance Requests

When a staff member uses the Clear expired labels function on the device, a clearance request is sent to the dashboard for approval. This is a safety measure to prevent accidental bulk deletion.

1. Review the request — it shows the device name and timestamp
2. Tap Approve to authorise the clearance
3. The device executes the clearance on the next sync

| Status | Meaning | |--------|---------| | Pending approval | Awaiting manager approval on the dashboard | | Approved — awaiting sync | Approved, device will clear labels on next sync |

Tips

• Check the Requests page regularly to keep your product catalogue up to date.
• Product requests from staff can include photos — review these before approving.
• Clearance requests ensure a manager confirms before expired labels are bulk-removed from the device.