Requests

The Requests page is where managers review and approve requests submitted from devices. There are two types of requests: product requests and clearance requests.

Access

Go to Requests in the sidebar. A badge shows the count of pending requests needing your review.

Product Requests

When a staff member requests a new product or a product change from the device, it appears here with status Pending. Tap on a request to review the details and approve or reject it.

Status	Meaning
Pending	Awaiting manager approval
Approved	Product created or updated, ready to print
Rejected	Request declined

Each product request card shows:

• Product name (proposed)
• Expiry period (e.g. “Exp: after 4h”)
• Status badge
• Image (if a photo was attached from the device)

Clearance Requests

When a staff member uses the Clear expired labels function on the device, a clearance request is sent to the dashboard for approval. This is a safety measure to prevent accidental bulk deletion.

1. Review the request — it shows the device name and timestamp
2. Tap Approve to authorise the clearance
3. The device executes the clearance on the next sync

Status	Meaning
Pending approval	Awaiting manager approval on the dashboard
Approved — awaiting sync	Approved, device will clear labels on next sync

Tips

• Check the Requests page regularly to keep your product catalogue up to date.
• Product requests from staff can include photos — review these before approving.
• Clearance requests ensure a manager confirms before expired labels are bulk-removed from the device.