Products

The Products page is your catalogue. Everything a device can print comes from here, and the list you see is the whole organisation’s, not one branch’s.

Prep and Sales

Every product is one of two types, and it decides which label it prints:

• Prep: food you make and store in your own kitchen. Prints a prep label with the use-by date, the storage location and the defrost guide
• Sales: food you sell to a customer in a pack. Prints a sales label with the ingredients, the allergen summary and the price, which is the label Natasha’s Law covers

The All / Prep / Sales control above the list filters by type and shows how many of each you have.

Finding a Product

• Search by name in the box at the top
• Category narrows the list to one group
• Cards or Table switches the view. Table adds sortable columns and the tick boxes for bulk edits

Adding Products

Click the + button and pick the route that fits:

• New product: one product, with the full form. Name suggestions and AI fill from a photo are available
• Bulk add: a handful of products, typed row by row
• Import products: a whole menu. Upload an .xlsx file, or send photos and PDFs and let AI read them. You review the list before anything is saved
• Export all products: download the catalogue as Excel, edit it, and upload it again to update in bulk

Everything except New product is for Owners and Managers.

Every field on the form, and what prints from it, is covered in Adding a Product.

Editing

Open a product, click Edit, change what you need and click Save product.

Changes only affect labels printed from then on. Anything already printed and on the shelf keeps the allergens and the use-by it was printed with, which is what your records depend on.

A Staff member editing a product does not change it directly: the edit is sent for approval and appears under Requests.

Bulk Edits

In Table view, tick the products you want and click the edit button. One field is changed across the whole selection at a time:

• Branch: which branches these products reach
• Category: move them all under one category
• Storage location: where the label says to keep them
• Status: show or hide them on the devices
• Type: prep or sales

Taking a Product Out of Use

Switch it to Inactive rather than deleting it. It disappears from the devices and cannot be printed, while everything already printed from it stays in your reports. Deleting is available to Owners, but anything that has ever been printed is worth keeping.

Reaching the Devices

New and changed products reach your devices on the next sync, which runs every few minutes. To pull them straight away, tap the sync icon in the top right of Settings on the device, or use Sync from the device’s card in Settings → Devices.

Keeping the Catalogue Honest

• Reports → Allergen Matrix puts every active product against every allergen in one grid, so a product with nothing declared is easy to spot
• Reports → Product Usage shows what is actually being printed, and what has not been printed in months