Devices

Settings → Devices lists every device connected to the branch selected in the sidebar, and is where you pair a new one.

Pair a Device

Pairing runs one way round: the dashboard creates a code, and you type it into the device. Have the device in front of you before you start.

1. Check the right branch is selected in the sidebar
2. Click Pair device
3. A short letter code appears with a countdown, and is valid for about a minute
4. On the device, open Settings, tap Pairing code in the Connection card and type the code in
5. Tap Pair device on the device

The dashboard confirms with Device paired successfully and closes the window on its own. If the code runs out first, click Generate new code and start again.

Straight after a successful pairing, the dashboard shows your team’s PIN codes, so you can hand them out and let people log in on the device right away. The same list is on the Users page at any time.

The full walkthrough, including WiFi and what to do when a code is not accepted, is in Pairing Your Device.

What a Device Card Shows

• Name and, under it, the model and serial number, which support will ask for
• Last seen, as a plain “20 minutes ago”
• A teal stripe down the left edge while the device is online. A grey stripe means it has not checked in

A device with no connection is not a device that has stopped working. It carries on printing and recording, holds everything locally, and sends it up when the network comes back.

The Actions Menu

Open the ⋮ menu on a card:

• Sync: queues an immediate sync, instead of waiting for the next few-minute cycle
• Unpair device: releases the device from this branch. It can then be paired to another branch with a new code
• Delete device: removes it from the dashboard entirely, for a device that has gone back or is out of service

Both unpairing and deleting are for Owners and Managers. Printed labels and waste records that the device already sent stay in your reports either way.

Phones and Tablets

If you use the LabelFood app on a phone or tablet, those appear in a separate section below, headed iOS Devices. Android phones are listed there as well, under the same heading. They can be removed from the dashboard, but they are not paired with a code the way a LabelFood Printer is.

Troubleshooting

The code is not accepted. It has most likely expired. Generate a new one and type it in within the minute.

The device shows as offline. Check it is on the network, and that the network allows internet access rather than just a local connection.

Nothing new reaches the device. Use Sync from the card’s menu, or tap the sync icon in the top right of Settings on the device.

The device says a restart is needed. The card says so too. Restart it and the pending change applies.

For anything hardware related, contact our support team with the serial number from the device card.