Pairing Your Device

This guide shows how to pair a LabelFood device with your branch so it can print labels and sync with the cloud dashboard.

Pairing works one way round: the dashboard creates a short code, and you type that code into the device. The code is deliberately short-lived, so have the device in front of you before you start.

Before You Start

• The device is powered on and connected to Wi-Fi
• You can sign in to the dashboard as an Owner or a Manager
• The branch you want to pair to is the one selected in the dashboard sidebar

A brand new device opens straight to its Settings screen, and only that screen is available until it is paired. That is normal: the rest of the app appears once pairing is done.

Setting Up Your First Device

For your first device, let the dashboard walk you through it. Until a device is paired, a Set up your device card appears in the dashboard for Owners and Managers. It covers Wi-Fi, pairing, product categories and storage locations in order.

If you would rather do it yourself, or you are adding a second device, use the steps below.

Step 1: Connect the Device to Wi-Fi

1. On the device, open Settings
2. Tap the WiFi row
3. Pick your network from the list and enter the password
4. Tap Connect

The WiFi row turns green and shows the network name once the device is online.

Step 2: Get a Pairing Code from the Dashboard

1. Sign in at office.labelfood.co.uk
2. Check that the correct branch is selected in the sidebar
3. Go to Settings → Devices
4. Click Pair device

A short letter code appears, with a countdown beside it. It is only valid for a minute, so type it in while you have it. If it runs out first, click Generate new code and start again.

Step 3: Enter the Code on the Device

1. On the device, open Settings
2. In the Connection card, tap the Pairing code field
3. Type the code. The device puts it in capitals for you
4. Tap Pair device

The dashboard confirms with Device paired successfully and the modal closes on its own.

Checking That It Worked

On the device:

• The Home screen shows your branch name at the top
• The bottom bar now has all five tabs: Home, Label, Product, Waste and Settings
• Settings shows Connection - Paired in green, with the branch name and the time of the last sync

In the dashboard, the device is listed under Settings → Devices with the branch it belongs to.

From here the device pulls your products, categories, storage locations, waste reasons and team list automatically, and keeps syncing every few minutes. To pull straight away, tap the sync icon in the top right of Settings on the device.

Unpairing a Device

You can unpair from either side. Both need an Owner or a Manager: Staff are shown a short message explaining why nothing happened.

From the dashboard:

1. Go to Settings → Devices
2. Open the ⋮ menu on the device and choose Unpair device
3. Confirm

From the device:

1. Open Settings
2. In the Connection card, tap Unpair device
3. Confirm

The device returns to its unpaired state and can be paired to a different branch with a new code. Everything it has already sent, labels printed and waste recorded, stays in your reports.

Troubleshooting

The code is not accepted. It has most likely expired. Generate a new code and type it in within the minute.

The code has no numbers in it. That is expected, it is a letter code. Type it as it is shown; the device puts it in capitals for you.

Only the Settings screen is available. The device is not paired yet. Finish pairing and the other tabs appear.

The device still shows Not paired after a code was accepted. Check Wi-Fi on the device, then try a fresh code.

The device shows no network. Reopen the WiFi row and reconnect. A device that has moved to a new site needs the new network added.

Nothing syncs after pairing. Tap the sync icon in Settings. If it still fails, check the Wi-Fi network allows internet access, not just a local connection.