Terms of Service

1. Acceptance of Terms

By accessing and using LabelFood's food labelling device and cloud software services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Service. These Terms apply to all users, including food business owners, managers, staff, and visitors to our website.

LabelFood is operated by LabelFood, a UK-based company registered in England and Wales (Company Number: 12013087). By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

LabelFood provides a complete food labelling solution for commercial kitchens, consisting of:

• Cloud-based software for managing products, allergens, and labelling settings
• iOS app for accessing the cloud dashboard from your phone or tablet
• Waste tracking dashboard
• Label printing and tracking
• Device pairing and management
• Push notifications for label expiry and service updates

Our Service is designed for food businesses across multiple sectors:

• Restaurants, cafés, and hospitality venues
• Bakeries, patisseries, and food manufacturers
• Catering companies and meal prep services
• Food trucks and mobile food businesses
• Any UK food business subject to Natasha's Law (PPDS) requirements

Geographic Availability

The LabelFood hardware device and Service are available exclusively within the United Kingdom. Use of the hardware device outside the UK is not permitted and may void your warranty and device return obligations under these Terms.

3. Subscription Plans and Pricing

LabelFood offers the following subscription plans, all including the hardware device:

• Monthly: £32 per month. Includes LabelFood Printer SV2, unlimited labels/month, unlimited products
• Annual: £28 per month (billed as £336/year). Includes LabelFood Printer SV2, unlimited labels/month, unlimited products, unlimited devices, compliance reports, priority support

Important:

• All prices are in British Pounds (GBP) and are exclusive of VAT. LabelFood is not currently VAT-registered; no VAT is charged at this time. If VAT registration is obtained, customers will be notified with 30 days' advance notice before any change takes effect.
• A 14-day free trial is available. No credit card required during trial.
• Subscription fees are billed monthly in advance.
• We reserve the right to modify pricing with 30 days' advance notice to existing subscribers.
• Label rolls are available separately from £2.60/roll (see Section 8).

4. Hardware Device

Ownership: The LabelFood Printer SV2 hardware device remains the property of LabelFood at all times. You receive the device solely for use during your active subscription period.

Risk of Loss or Damage: Risk of loss, theft, damage, or destruction of the device passes to the Customer upon delivery. You are responsible for maintaining the device in good working condition during the rental period.

Return of Device: Upon termination of your subscription (whether at the end of the subscription period, through non-payment, or cancellation), the LabelFood hardware must be returned in reasonable working order within 14 days. Failure to return the device may result in charges for the full replacement value.

Faulty Devices: If the device develops a fault or ceases to function due to a technical or design issue (not caused by the Customer), it is the responsibility of LabelFood to provide a replacement device. This does not cover accidental damage, misuse, or damage caused by using non-approved consumables.

5. Payment Terms

For paid subscription plans:

• Payments are processed securely via our payment processor.
• By subscribing to a paid plan, you authorize recurring charges to your payment method on a monthly basis.
• Subscription fees are non-refundable except where required by law.
• If payment fails, we will attempt to retry. Your subscription may be suspended after reasonable notice.
• You can upgrade, downgrade, or cancel your subscription at any time from your account settings.
• Upgrades take effect immediately (prorated). Downgrades take effect at the end of your billing period.
• Upon cancellation, you retain access to paid features until the end of your billing period, and must return the hardware device within 14 days.

Device Replacement Fees: The following charges apply for damage or non-return. All fees are exclusive of VAT.

• Full device replacement: £249
• Screen replacement: £79
• Battery replacement: £30
• Print head replacement: £60

6. User Accounts and Registration

To use LabelFood, you must:

• Be at least 18 years of age or have the legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials and PIN codes
• Accept responsibility for all activities under your account
• Promptly notify us of any unauthorized access or security breaches

You are responsible for all activities that occur under your account, including those by your staff members. We reserve the right to suspend or terminate accounts that violate these Terms.

7. Food Safety and Compliance

Your Responsibility: You are solely responsible for the accuracy of all food labels printed using the LabelFood Service. LabelFood provides tools to help you generate labels; the accuracy and compliance of the information on those labels (including allergen declarations, use-by dates, and ingredient lists) is your responsibility.

Natasha's Law (PPDS): LabelFood is designed to support compliance with UK food regulations including Natasha's Law (Food Information (Amendment) 2019) and the Provision of Food Information to Consumers (EU FIC) regulations. However, LabelFood accepts no liability for food safety incidents, regulatory penalties, or similar events resulting from incorrect use of the device, inaccurate label information, or failure to comply with applicable food regulations.

Allergen Management: You are responsible for correctly identifying and declaring all allergens in your products. LabelFood's allergen detection is a tool to assist; it does not replace your obligation to verify allergen information with your ingredient suppliers.

Food Safety Record-Keeping: LabelFood is a labelling tool. We are not a food safety record-keeping authority and do not provide official food safety records. Label history, waste records, and compliance reports accessible within the Service (up to 90 days of activity history) are provided as an operational aid only. You remain solely responsible for maintaining any food safety records required by applicable law, including records required for Environmental Health Officer (EHO) inspections. You should not rely on LabelFood as your sole record-keeping system for regulatory purposes.

8. Consumables

Only LabelFood-approved label rolls should be used with the LabelFood Printer SV2. Using third-party or unapproved label rolls may:

• Void the device warranty
• Result in poor print quality or label jams
• Cause damage not covered under our repair/replacement policy
• Invalidate any damage claims

Label rolls are available from LabelFood starting at £2.60/roll. You can order directly through your device or the LabelFood dashboard.

9. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorized purposes
• Violate any applicable UK or EU food safety laws or regulations
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer, decompile, or disassemble the hardware device or software
• Use the device with non-LabelFood consumables in a manner that causes damage
• Share, transfer, or sublet the device to third parties without our written consent
• Transmit any viruses, malware, or harmful code through our Service
• Use automated systems to access the Service without permission

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

10. Data Protection and Privacy

Your use of LabelFood is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with UK GDPR and applicable data protection laws.

As a data controller for your product and customer data, you are responsible for:

• Complying with applicable data protection laws, including UK GDPR
• Ensuring product allergen and ingredient information is accurate and up to date
• Implementing appropriate security measures for your account
• Handling any data subject requests in accordance with applicable laws

11. Intellectual Property

Your Content: You retain ownership of all product data, allergen information, and content you submit to LabelFood. By using our Service, you grant LabelFood a limited, non-exclusive, worldwide, royalty-free license to use, store, process, and display your content solely for the purpose of providing and improving our Service.

LabelFood's Property: The Service, including all software, hardware designs, text, graphics, logos, and other content, is owned by LabelFood or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Trademarks: "LabelFood" and related logos are trademarks. You may not use our trademarks without prior written consent.

12. Service Availability

We strive to provide reliable and continuous service, but do not guarantee 100% availability. The Service may be unavailable due to:

• Scheduled maintenance and updates (we will provide advance notice where possible)
• Unforeseen technical issues or outages
• Internet connectivity issues in your kitchen or at our data centres
• Force majeure events beyond our control

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes.

13. Limitation of Liability

To the maximum extent permitted by law:

• LabelFood provides the Service "as is" and "as available" without warranties of any kind.
• We do not guarantee that the Service will be error-free, uninterrupted, or secure.
• LabelFood shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• We are not liable for any regulatory penalties, fines, or legal actions arising from your food labelling activities.
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless LabelFood, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your failure to comply with applicable food safety laws and regulations; or (e) any food safety incidents related to products labelled using our Service.

15. Termination

By You: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your billing period. You must return the hardware device within 14 days of cancellation.

By Us: We may suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent or illegal activities
• You fail to pay subscription fees when due
• We are required to do so by law

Right to Cancel: You can cancel your LabelFood contract within 14 days of signing up without giving any reason (cooling-off period).

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated by email or notice on our website. Continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: